About
Trust Mover's services include domestic, local and international moving services. No matter if it's household goods or goods import/export; no matter you need in-land, ocean or air transportation; no matter you need full container or partial shipment, Trust Mover will always assist you.
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
72i post already a review before about my experiance with trustmover. then they promissed me to solve the problems and i should withdraw my negative report. but they did hold their promisse.
so now my experiance with 'trustmover' is very very bad. they did not present me the original document from the custom. i sign a contract for 'door to door service ' but they ask a additional deposit of 15000 yuan for import tax in china. but i learn that i do not need to pay import tax since its my first time as a foreigner to import houshold goods into china. trustmover only present me a simple plain paper with some numbers on it that i have to pay additional to my already paid fee for shipping. and they present me for 2 times different note with saying 'sorry we make a mistake'. i lost my trust to this company completely and i need to ask now the help from a lawyer and bring this case to the court.
its very strange where my deposit of 15000 yuan was going.
with best regardsRead more
I recently relocated from Shanghai to Houston, and I couldn't be happier with the services provided by Trust Mover. From the initial consultation to the final unpacking, their team exhibited utmost professionalism and efficiency.
The packing process in Shanghai was seamless. The crew arrived on time and handled my belongings with great care, ensuring everything was securely packed for the long journey. Their attention to detail was impressive, and they were thorough in documenting every item, which gave me peace of mind.
Throughout the transit, the company kept me constantly updated on my shipment's progress. The communication was excellent, and I always knew where my belongings were. This transparency and regular updates made the entire experience stress-free and reassuring.
Upon arrival in Houston, the unpacking team was just as professional and diligent. They carefully unloaded and unpacked everything, making sure nothing was damaged. Their efficiency and friendly demeanor made settling into my new home much easier.
Overall, Trust Mover exceeded my expectations in every aspect. Their dedication to customer service and attention to detail made my international move a smooth and hassle-free experience. I highly recommend them to anyone in need of reliable and professional moving services.Read more