Links Moving


Average score of 6.2 out of 44 reviews
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Links Moving
3304 East Wing, Harbour Bidi
200120 Shanghai
+852 2366 6700

About moving company Links Moving

Links Relocations was founded in Hong Kong in 1997 by a group of like minded individuals who saw an opportunity to fill a gap in the market for moving services that were less expensive yet just as reliable, customer service oriented and quality driven.

With that core business theme in mind, Links Moving has grown over the last 18 years into a professional moving services provider that offers a full range of relocation services including international, domestic and local household goods moves, groupage shipments, insurance, storage, pet relocation, and vehicle shipping. With humble beginnings in Hong Kong, Links has branched out into Asia, servicing over 5,500 international moves annually through their offices in Hong Kong, Beijing, Shanghai, Guangzhou, and Singapore.

Services

International removals
National moving
Car & Vehicle transport
Pet transport
Art transport

Associations

Links Moving is, to our knowledge, not part of any association.


Details

Established
1996
Employing
Unknown
Trucks
Unknown

Services

International removals
National moving
Car & Vehicle transport
Pet transport
Art transport

Associations

Links Moving is, to our knowledge, not part of any association.

Details

Established
1996
Employing
Unknown
Trucks
Unknown


There are currently 44 reviews for Links Moving.
Write a review
No recommendation

Links Moving is quick in taking your money. After that, don't expect any follow up, help or customer services. Shipping from Singapore to Germany in 2018 / 2019 turned out as a nightmare. Quote given in Nov 2018, pick up in Dez 2018 with super unprofessional packing team in Singapore. Goods left March 2019 after being kept in a warehouse for three months and finally arrived mind April in Germany Fifteen weeks after the agreed arrival date. We had to pay additional tax for release the personal items, which was not communicated to us on signing the contract. Goods such as a designer chair, piano, bike and architecture models arrived broken. One box never made it. Even as we had paid 650 USD for insurance, and documented the damages during unpacking with the Dutch delivery company, we never got compensation. After reporting the claims to the HK office, [name removed by Sirelo] from HK office promised to take care of the claim. That was the last respond we ever got from Links Moving. The .. Read more

Pros and cons
Hidden costs, scam , late delivery, broken goods
never claimed the insurance
Moved from Singapore (Singapore) to Passau (Germany).

No recommendation

The quote came in quickly; after an analysis of all quotations a decision was made to go with Links Relocation. The packing took place as discussed, but they never took into consideration the items which needed to be called out for quarantine purposes, as paperwork was not shared by the office.
Was informed shipment would leave Hong Kong same day as packing so was shocked when I asked for vessel details to be told the shipment has not yet left the country.
After shipment arrived in New Zealand it is taking longer than expected to undergo quarantine clearance, so it might need to be put in storage since I am in the country for a specific time frame which the movers were aware of before moving. I keep asking the shipping agent for an update to be told it is with quarantine clearance, but that was communicated to me two weeks ago, with a specific day of the week stated. I therefore have no idea where my shipment is or when it can arrive at the delivery address.

Pros and cons
Fast and efficient packing
Unable to find the specific items for quarantine as unable to read the shipment list
Was informed shipment would be on boat same day as packing so was shocked when asked for vessel details to find they had not yet left the country
Moved from Wan Chai (Hong Kong) to Upper Hutt (New Zealand).

No recommendation

I moved from Singapore to the US April 20th and Links collected my furniture and household items on April 18th with my selection of a shared container it was understandable the shipment may take longer. After about 1.5 months the container was full by other peoples items and it shipped, this container arrived in the US at LA and was cleared by US Customs on June 12th and collected by Schumacher Cargo Logistics the company I am assuming Links moving partnered with in the US. After several weeks of no arrangements for delivery to my house I contacted Schumacher cargo and was told that they have not yet received the payements from Links Moving in order to complete the delivery to my residence. I have contacted Links movers multiple times ([name removed by Sirelo] was my move manager at Links also [name removed by Sirelo] was the SG rep) in the past weeks by email directly to [name removed by Sirelo] and other members of Links to enquire when they would make payment to Schumacher cargo to .. Read more

Pros and cons
Price (Not worth it)
Comoany reps never answered my emails once a problem was raised. Not a positive response but not enough negative options
Get what you pay for
Never paid the partner company to deliver my items. Almsoy 4 months have passed and no delivery has been made.
Moved from Singapore (Singapore) to Las Vegas (United States).

Recommendation

Very good initial contact with a quick and reasonable quote. Removal men were excellent and thorough.

Pros and cons
Quick initial contact and communication thereafter
Excellent removal men
It took a bit of time to get timings of the day of removal but got there in the end. I imagine a lot of logistics to sort!
Moved from Singapore (Singapore) to Fleetwood (United Kingdom).

Recommendation

Good service and great price. Only a little delay in delivery due to the local agent. But overall good experience.

Pros and cons
Great price
Slight late in delivery but acceptable.
Moved from Hong Kong (Hong Kong) to Westbury (United Kingdom).

Recommendation

Der Kontakt war sehr nett und alles lief gut organisiert

Pros and cons
deutschsprachiger Mitarbeiter
Moved from Shanghai (China) to Konstanz (Germany).

No recommendation

In short: We were charged way more than agreed.
The long story: Links Moving Asia has offered us a competitive rate based on a very rough estimated volume. It was agreed and confirmed, in writing, that the final cost would be based on pro-ration of the initial quote. This was at the initiative of the mover, after I had asked for a revised quote. To our surprise, the final bill was even more than the original quote, while only half of the volume was shipped. Links moving's agent provided completely ridiculous explanations, including badly fabricated 'proof' of why the rates had changed, and refused to provide us with the contact information of a manager in charge. Only after sending an email to the CEO and general manager the rates were reduced (though still higher than the agreed quote), which we only paid since our belongings were picked up already and we had left the country. It is to note though that this was still presented as a 'gesture', and it seems that this company can not ap.. Read more

Pros and cons
The shipment did arrive
Charged way higher rates than agreed (over double)
Extremely bad customer service
Moved from Singapore (Singapore) to Erica (The Netherlands).

Recommendation

Their HK Team is professional and the customer service is appealing. The operative staffs in HK are polite and efficient.

Pros and cons
Professional Customer Service
Shippment schedule on time
The local Australia partner did not prepare tools for disamable the crate
Moved from New Terrorities (Hong Kong) to Melbourne (Australia).

No recommendation

Très mauvaise expérience avec cette entreprise.
Aucun professionnalisme- ils ont oublié qui était le client- aucun suivi du dossier- beaucoup trop d’interlocuteurs- a fuir!

Pros and cons
A fuir!
Moved from Singapore (Singapore) to Paris (France).

No recommendation

If I could give 0 stars I would. Not only would I never recommend this company but I would actively advise people against using this company. They charged us an extra 6,000 yuan (approx. US$863) after already taking our belongings so we had no choice but to pay it. Some of the items were badly packed and one large item was damaged. It took 13 weeks for the delivery to arrive which meant that we ended up having to buy things that we already owned because we were told the delivery would take 6-8 weeks so that's what we had planned for when deciding what to pack and what to ship. They were difficult to contact, and it took 4 attempts for them to accept the payment. I would advise anyone to avoid this company at all costs.

Pros and cons
Massively overcharged
Extremely slow delivery
Moved from Beijing (China) to Auckland (New Zealand).

Recommendation

Very fast response time. Good customer service. Everything as discussed.

Pros and cons
good communication
good customer service
Moved from Singapore (Singapore) to Salzburg (Austria).

No recommendation

I would not give it a 1 star rating either. The sales staffs are not honest and professional when providing shipping cost or shipping schedule.

1. Shipping cost - when we ask the quote from the start, they did not even mention at any where (mail, phone etc) that the price of shipping will be cheaper if volume is high. This is the first time we are relocating and they should be forthcoming with such details. But the excuse they provide, they can only generate the price from a system and price we quote you are indicative. They are not honest with this.

2. Shipping schedule - sales staff will tell us that there is a shipment that will leave for Hongkong soon and we need to confirm the shipment soon so we won’t miss the shipment. 3 weeks later, after movers collected and having stayed in Hongkong for the past week, my shipment is still in Singapore. We asked for shipping schedule, sales and service staff claim that they don’t have the schedule. This kind of tactic to close sales is .. Read more

Pros and cons
Cheap
Unprofessional staff
Elusive
Moved from Singapore (Singapore) to Hong Kong (Hong Kong).

Recommendation

Responsive, flexible, accomodate my needs

Pros and cons
Unsure about the comparative costs
Moved from Singapore (Singapore) to Brisbane (Australia).

No recommendation

Do not use Links Moving. They were untrustworthy. Claimed shipment would get from Singapore to Dubai in a week, instead made me fill in the same pro forma invoice 4 times, sent the shipment to Hong Kong instead of Dubai, went silent for months, and then eventually couriered it to Dubai. The shipment arrived 3+ months after I shipped it, and after a lot of grief for me having to continually follow-up with these people. Wasn't worth the stress and there was no apology or professionalism.

Pros and cons
Sent shipment to wrong country
Unresponsive. Took 3+ months to finally get shipment to the right place
Moved from Singapore (Singapore) to Dubai (United-Arab Emirates).

No recommendation

Did not respond to my numerous calls and emails after paying the deposit, turned up 4 hours late on moving date, only 2 people turned up and took 5 hours to pack wouldn't recommend to anyone

Pros and cons
Not responsive
Unprofessional, stressful to deal with
Moved from Singapore (Singapore) to Hong Kong (Hong Kong).

Recommendation

Ease of communication

Great Price

Door to Door delivery

Pros and cons
Ease of communication
Great Price
Moved from Singapore (Singapore) to Brisbane (Australia).

Recommendation

The moving has not been completed yet as I am waiting for the shipment to arrive. The service, so far, up to the pickup stage was satisfactory, and I wish the freight will arrive smoothly.

Pros and cons
professional movers
price
Negative review on the web
Moved from Hong Kong (Hong Kong) to Vancouver (Canada).

No recommendation

Survey om m3 done 3 weeks before.
Late arrival of crew at 2 pm and finish at 9 pm.
Inexperience in dismantling king size bed.
Finally crew said 660 cu.ft.packed vs 485 cu.ft. It exceeded by 36%. Incredible. No chance to witness load downstairs as he said 1 truck load went off already.
Will not recommend.

Pros and cons
Low price quoted.
Not professional
No assistance after office hours.
Moved from Hong Kong (Hong Kong) to Singapore (Singapore).

No recommendation

It’s neen one month. They havent start sending my shipment yet. They told me it will take 5-6week it’s been one month already.

Pros and cons
Cheap
Takes vey very bery long long long to get my shipment........
Moved from Singapore (Singapore) to Hopkinton (United States).

No recommendation

Unfortunately the linksmoving customer service in Singapore are very slow in responding and lack of communication. You have to follow up many times before they respond.

Pros and cons
The packing officer are very good and professional
Professional
Poor communication
Poor customer service
Moved from Singapore (Singapore) to Auckland (New Zealand).

Recommendation

The transport came much later than originally sheduled. The mover in China was running up bills at their Dutch cooperating company who therefore held back the goods. However, the liquidation of depts was rather fast, and the transport arrived after all at the very last minute yet.

Pros and cons
very good packing and unpacking, nothing brocken or lost
problem-oriented explanations
supplementary charge, should have been in the quotation of the price at the beginning
internal financial problem
Moved from Beijing (China) to Chiddes (France).

Recommendation

Fast, responsible and in expensive

Moved from Hong Kong (Hong Kong) to Berkeley (United States).

Recommendation

Cooperative Staff
Black and White price quotations
Good International coordination

Moved from Singapore (Singapore) to Sydney (Australia).

Recommendation

good service

Pros and cons
responsive
competitive pricing
low staffing on moving day
no news on progress of the shipment
Moved from Hong Kong (Hong Kong) to Lille (France).

Recommendation

very satisfied, very professional handling

Pros and cons
good value for money
professional moving personnel
sometimes a bit slow responding to email
Moved from Singapore (Singapore) to Rheinfelden (Germany).

Recommendation

They were very efficient and kept posted with updates

Pros and cons
Prompt service
Took 4 months but could be due to Christmas holidays
Moved from Singapore (Singapore) to Perth (Australia).

Recommendation

Though the sales team under estimated the size of shipment, the customer service and the operation team did a good job in making it up. Overall I am happy with their services.

Pros and cons
Constant communication
Operational team was very professional
Sales team under quote (under estimate the size of shipment)
Moved from Yuen Long (Hong Kong) to Singapore (Singapore).

Recommendation

Professional packing,well organized
Delivery: As agreed in time
Competitive pricing

Pros and cons
Pricing
Professional packing / delivery as agreed
Few items were missing/damaged
Moved from Coloane (Macao) to Sheung Shui - New Territories (Hong Kong).

No recommendation

i would have given them a 1/10 if it was an option!

We moved over 12 weeks ago and our items still haven't arrived.

They provided little to no information on the status or process of our items and we went weeks without knowing where and what was happening to our belongings. When we emailed they either didn't respond or they gave us very vague information that wasn't accurate or helpful

Pros and cons
low cost
lack of communication
duration of journey (over 12 weeks and it still hasn't arrived)
Moved from Singapore (Singapore) to Melbourne (Australia).

Recommendation

Pas d'incident a signaler

Pros and cons
proffesional
Moved from Hong Kong (Hong Kong) to Paris (France).

No recommendation

Consultant was very persistent in calling and following up to secure my business, however did not give me confirmed dates on when my shipment would leave the port and arrive in London. This was too unreliable as i needed confirmation on a tight moving schedule, i understand it is a shared container however indicative dates ranged from 1-3 months, hence i chose santa fe instead.

Pros and cons
Unreliable
Can't give me confirmed dates
Moved from Singapore (Singapore) to London (United Kingdom).

Recommendation

Mi envio es en proceso, y fue retirado desde hace un mes. Cubierto lis costes en su totalidad, Mas aun no he recibido fecha de partida de HK ni periodo de llegada a Barcelona.
Es sugerible dar mas informaciones al cliente.

Pros and cons
Rapudes en recibir la mercsncia..
Espero recibir el servicio q contrate.
Despues de q se recoje, ya no hay mucha comunicacion con los agrntes, seria oportuno, siempre tener apoyo de el
Moved from Hong Kong Sar, China (Hong Kong) to Barcelona (Spain).

No recommendation

I have loads of email as evidence, they are not professional with a lot of hidden cost upon confirmation of them they are never reachable. Do not respond to emails, calls. It is a scary and horrendous experience until now they are still asking for additional charges.

Pros and cons
Too unprofessional to be able to comment
Moved from Singapore (Singapore) to London (United Kingdom).

Recommendation

prompt response, fast arrangement of moving, acceptable price

Moved from Singapore (Singapore) to Melbourne (Australia).

Recommendation

No need any motivation, as your service is good and I am very satisfied.

Moved from Singapore (Singapore) to Grantham (United Kingdom).

No recommendation

After payment there is little feedback about what is happening with Links Moving. Asked for information - no response. Misinformation on VAT requirements to UK, so asked for clarification - no response. Constantly pushing the Singapore office to inform with little effect.

Moved from Singapore (Singapore) to Church Stretton (United Kingdom).

No recommendation

My 12 boxes are still in Singapore after 9 weeks with no confirmed schedule when the shipment will happen
Initially quoted as 8 to 12 weeks now the date is unknown as they claim they need to fill in their container shipment
I have been sending emails and my husband calling but its very difficult to get hold of them. Now we want to find another service provider but we can't even contact them

Moved from Singapore (Singapore) to Hamilton (New Zealand).

Recommendation

I am very satisfied with my moved. All your crews are very helpful always do their best.

Moved from Hong Kong (Hong Kong) to Morley (Australia).

No recommendation

Service nothing to shout about n their counterpart in Sydney is worse..They tried to load us with many extra charges..n expect us to give details of access instead of coming to recce for themselves

Pros and cons
Slow response to queries
Packers not very efficient
Moved from Singapore (Singapore) to Sydney (Australia).

Recommendation

For your record

Moved from Hong Kong (Hong Kong) to Auckland (New Zealand).

Recommendation

Having moved my freight and having paid them I would have expected a receipt. None was forthcoming and no response to an email requesting one.despite moving freight in Mid March have no idea when it will leave. Need my freight by early July

Pros and cons
Good interpersonal skills up to time money is paid
Lack of follow up unless persued
Moved from Singapore (Singapore) to Plymouth (United Kingdom).

Recommendation

Good service and prompt reply to enquiries. Only problem was some paperwork and slow response

Pros and cons
Service
Prompt
Paperwork
Moved from Hong Kong (Hong Kong) to Sydney (Australia).

Recommendation

good, timely service

Pros and cons
proactive
Moved from Singapore (Singapore) to London (United Kingdom).

Recommendation

provide good rates, customer services

Moved from Hong Kong (Hong Kong) to Melbourne (Australia).

Headquarters

Links Moving

3304 East Wing, Harbour Bidi
200120 Shanghai
+852 2366 6700

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