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Services
International removals
National moving
Excess baggage
Car & Vehicle transport
Art transport
About
Trust Mover's services include domestic, local and international moving services. No matter if it's household goods or goods import/export; no matter you need in-land, ocean or air transportation; no matter you need full container or partial shipment, Trust Mover will always assist you.
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Reviews
59% of the users recommend this moving company
M.L.
January 7, 2024
on Sirelo
Very professional, from packing at home in Beijing to transportation, they are careful and careful. The packaging is very good and fast. There is a dedicated person responsible for tracking every step, and any problems will be solved immediately. During the shipping process, you can check where it is at any time, so you can arrange your own affairs with confidence. No extra costs once you arrive in the US, with point-to-point shipping to your destination. I feel that the company's service is great
Careful with furniture
Moved from Beijing (China) to Houston (United States)
姜书强
December 7, 2023
on Sirelo
我们自今年初就开始考察海外货运公司，开始也是网上查询了四家公司，经过多次比较，我们这个烟台到布里斯班小组成员们，工作扎实，服务贴心，价格也比较合理。最终选择了贵公司。从最终鉴定合同开始，烟台到布里斯班小组成员们，都能积极为我们服务，耐心解答问题，顺利解决了各种问题，我的家俱也完好无损的运到布里斯班的家，对此我们非常满意和感谢，以后有朋友需求的时候，我们会大力推荐的，谢谢了。
Moved from 山东省烟台市 (China) to 布里斯班 (Australia)
A.L.
July 30, 2023
on Sirelo
TrustMover is a disaster. Use another company that knows their business and cares about customers.
My manager was [Name removed by Sirelo] also known as [Name removed by Sirelo] or [Name removed by Sirelo] on LinkedIn.
I've been tricked several times:
1) Overpaid for net volume
2) Paid an unexpected Import tax fee because of the missing documents, as TrustMover shipped immediately without confirming with me while I needed time to gather documents.
3) Paid additional storage fee while gathering missing documents as TrustMover is not aware of what documents in what form are required for customs clearance, even with import tax.
4) TrustMover ignored destination agent warnings and picked the most expensive warehouse, forcing me to pay extra.
Details:
The initial conversation was fine and polite. The goods were picked up fast, but afterward, all my problems had just started.
They do not know what documents and in what form are required by the destination customs clearance.
They give you a list of documents to gather after the goods have been picked up.
They ship your goods before you gather documents.
They lie about CBM to make you pay more.
They ship without a green light from the destination agent, who knows that documents are missing.
They do not care about how much you will pay extra.
They do not communicate the situation to you as they do not know it themself. The destination agent has done most of the work.
I had to organize clarification calls by myself and understand the nuances of international shipments by myself. TrustMover played a bold role, lied, ignored facts, and just asked me to pay.
As a result of unprofessional work by TrsutMover, my goods arrived at the destination port with missing documents, and I had to pay additional fees (40-50 % of the initial quote)
TrustMover kept me hostage, as my goods have not been released, and they have a terrible relationship with the destination agent.
As a customer, I'm very disappointed in the services provided as its level is unacceptable, and the company operates like a scam.
Avoid TrustMoverRead more
My manager was [Name removed by Sirelo] also known as [Name removed by Sirelo] or [Name removed by Sirelo] on LinkedIn.
I've been tricked several times:
1) Overpaid for net volume
2) Paid an unexpected Import tax fee because of the missing documents, as TrustMover shipped immediately without confirming with me while I needed time to gather documents.
3) Paid additional storage fee while gathering missing documents as TrustMover is not aware of what documents in what form are required for customs clearance, even with import tax.
4) TrustMover ignored destination agent warnings and picked the most expensive warehouse, forcing me to pay extra.
Details:
The initial conversation was fine and polite. The goods were picked up fast, but afterward, all my problems had just started.
They do not know what documents and in what form are required by the destination customs clearance.
They give you a list of documents to gather after the goods have been picked up.
They ship your goods before you gather documents.
They lie about CBM to make you pay more.
They ship without a green light from the destination agent, who knows that documents are missing.
They do not care about how much you will pay extra.
They do not communicate the situation to you as they do not know it themself. The destination agent has done most of the work.
I had to organize clarification calls by myself and understand the nuances of international shipments by myself. TrustMover played a bold role, lied, ignored facts, and just asked me to pay.
As a result of unprofessional work by TrsutMover, my goods arrived at the destination port with missing documents, and I had to pay additional fees (40-50 % of the initial quote)
TrustMover kept me hostage, as my goods have not been released, and they have a terrible relationship with the destination agent.
As a customer, I'm very disappointed in the services provided as its level is unacceptable, and the company operates like a scam.
Avoid TrustMoverRead more
Unprofessional
Moved from Shenzhen (Hong Kong) to Moscow (Russia)
Ehsan
May 9, 2023
on Sirelo
This company is the most disrespectful and untrustworthy of all the moving companies I have ever used.
They failed to send the shipment and delayed for 8 months (total 10 months). After getting disappointed with receiving my shipment I tried to found the company who works with them in the US for custom clearance (K Trans logistics). They told me that trustmover has changed all of its customers in full and has not paid the money anything ro K Trans and now they are not releasing the shipment. After negotiation I paid my custom and transfer fee from LA to Alabama again to K Trans to get my stuff. The trustmover promised to pay back at least the transfer money from LA to Alabama because they didn't deliver the goods. But instead they threatened me that if I don't remove my comments from review websites they won't pay back. Thay also used fake exchange rate just to pay as less as possible and when I ask for reference they refused to provide.
Just avoid them at all cost. Do not fall into this scam. Specially the business manager who is known by the name [Name removed by Sirelo] is a very rude and unethical person when it comes to treating the customer.Read more
They failed to send the shipment and delayed for 8 months (total 10 months). After getting disappointed with receiving my shipment I tried to found the company who works with them in the US for custom clearance (K Trans logistics). They told me that trustmover has changed all of its customers in full and has not paid the money anything ro K Trans and now they are not releasing the shipment. After negotiation I paid my custom and transfer fee from LA to Alabama again to K Trans to get my stuff. The trustmover promised to pay back at least the transfer money from LA to Alabama because they didn't deliver the goods. But instead they threatened me that if I don't remove my comments from review websites they won't pay back. Thay also used fake exchange rate just to pay as less as possible and when I ask for reference they refused to provide.
Just avoid them at all cost. Do not fall into this scam. Specially the business manager who is known by the name [Name removed by Sirelo] is a very rude and unethical person when it comes to treating the customer.Read more
Failure to comply
Moved from Tianjin (China) to Tuscaloosa (United States)
E.
February 27, 2023
on Sirelo
This is the worst moving company, I am not sure that if there is any company or it’s a fraud… they stole our money and stuff! After 6 months no delivery no feedback no response just ask for more and more money …
Keep far from this company … they wrote the contract that the costumer can’t do anything outside of China, and they ask all the customers for more money for destination charges which is common between their customers, they’ve planned for that … it’s embarrassing and disappointing … put away your stuff is better to trust TRUST mover company…
Keep far from this company … they wrote the contract that the costumer can’t do anything outside of China, and they ask all the customers for more money for destination charges which is common between their customers, they’ve planned for that … it’s embarrassing and disappointing … put away your stuff is better to trust TRUST mover company…
Unprofessional
Moved from Tianjin (China) to Tuscaloosa (United States)
M.A.B.
February 3, 2023
on Sirelo
The crew came to our home and packed up everything. We had a full 29 feet container. Everything arrived safe and sound in SugarLand. The timing for the container to arrived was as scheduled and professional service to unpack everything in SugarLand.
Packing of furniture
Price
Moved from Shanghai (China) to Sugar Land (United States)
Trust Mover is a professional company with more than 20 years experience.
Your shortcomings, Trust mover is not liable for it. The rules are cleared for Household goods and personal effects, you need to go back home as returning citizen therefore no taxes and duties, indeed no storage. We have paid more 3000 usd for shipment include HK cost ( Packing, crate, sea freight) and Russia agency fee. If were scam we will not care about the agency fee in Russia. All payments you have made not us but to Russia because of your lack and shortcomings.
We don't have any problems with the Russia who have received his 1490 USD of payment.
To conclude, Trustmover have nothing to do with your shortcomings as you even did not return in Russia and still in Hong Kong.Read more